Privacy Policy

Last updated: August 22, 2026

SurgeryKind ("SurgeryKind," "we," "us," or "our") operates www.surgerykind.com and connects patients worldwide with hospitals and doctors in India. This Privacy Policy explains what information we collect when you use our website, submit an enquiry form, or chat with our AI assistant (MediBot), and how we use, share, and protect that information.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit your information.

Information We Collect

• Contact details — name, email address, phone/WhatsApp number, and country, provided through our enquiry forms, free consultation form, or chat widget.
• Health-related information — details you voluntarily share about your medical condition, treatment interest, or medical reports, so we can connect you with the right hospital and doctor.
• Chat conversation data — messages you send to MediBot, our AI chatbot, including any details you share during that conversation, session identifiers, and general location (via IP address) for security and rate-limiting purposes.
• Technical data — browser type, device information, pages visited, and approximate location, collected automatically through standard web server logs and cookies.

How We Use Your Information

• To respond to your enquiry and connect you with a suitable partner hospital, doctor, or case manager.
• To provide cost estimates, treatment information, and coordinate visa, travel, and accommodation support.
• To operate and improve MediBot, including generating relevant automated responses to your questions.
• To send you updates about your enquiry via phone, WhatsApp, or email.
• To maintain the security, performance, and rate-limiting of our website and chat service.
• To comply with applicable legal obligations.

How We Share Your Information

We share your information only as necessary to provide our free patient-referral service:

• Partner hospitals and doctors — we share relevant medical and contact details with the hospital(s) or specialist(s) you choose to consult with, so they can provide a medical opinion or arrange treatment.
• Service providers — we use third-party providers (for example, our website host, and AI providers that power MediBot's responses) strictly to operate our website and services. These providers do not use your data for their own marketing purposes.
• Legal requirements — we may disclose information if required by law or to protect the rights, safety, or property of SurgeryKind, our patients, or others.

We do not sell your personal or medical information to third parties.

MediBot (AI Chatbot)

Messages you send to MediBot are processed by a third-party AI service to generate helpful responses about treatments, costs, and our process. Conversations may be stored to improve response quality and to follow up on your enquiry. MediBot does not provide medical diagnoses — always consult a qualified doctor for medical decisions.

Cookies

We use cookies and similar technologies (such as session identifiers for the chat widget) to keep the website functional, remember your chat session, and understand how visitors use our site. You can control cookies through your browser settings, though disabling them may affect chat functionality.

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

• You may request access to, correction of, or deletion of your personal information at any time.
• You may withdraw consent to be contacted by us at any time.
• You may ask us to confirm what information we hold about you.

To exercise any of these rights, contact us using the details below.

Children's Privacy

Our services are intended for adults seeking medical treatment or arranging treatment on behalf of a family member. We do not knowingly collect personal information directly from children without parental or guardian involvement.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

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